I had the pleasure of meeting one of your service technicians today named Felix! First some background-i have a Mitsubishi unit upstairs that we don't typically have on a service agreement because we seldom use it. However, when we do it usually emits a foul odor. This has gone on for years! We have had Four Seasons check it in the past but to no avail. It may be that they only checked the drain and pan, which is always clean. In fact, the last technician who looked at it said it could be "dirty sock syndrome" but had no viable solution. However, today Felix checked it out and found a clean and clean drain but the filters were dirty (my fault, but in my defense, they looked clean from the front! lol ;). He then cleaned the fan that was harboring the stench! What can I say, WE ARE SO GRATEFUL!
Now that would have been enough for "Service Guy of the Year," but he also cleaned a very dirty exterior unit, glued a drain pipe in my ceiling unit (that could have fallen off and caused a disaster), AND removed 3 dead rats from my attic" --much more I'm sure but those are the highlights.
My husband and I are so pleased with his work and attitude that we requested him for future maintenance! He would be an excellent employee to train others if he is not already doing so.
Thank you for sending such a highly qualified specialist!